Vapor Store Australia – Refund and Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our refund and return policy below:
1. Returns Eligibility
– Items can be returned within 30 days of receipt.
– To be eligible, products must be unused, unopened, and in their original packaging.
– Certain accessories or consumables (such as e-liquids) may not be eligible for return due to health and safety regulations.
2. Damaged or Defective Items
– If your order arrives damaged, defective, or not as described, please contact us immediately at info@vaporstoreaustralia.com with your order number and photos of the issue.
– We will review your case and, if confirmed, offer a replacement, repair, or refund.
3. Return Process
– Contact us to initiate your return. We will provide instructions on how to send the item back.
– Customers are responsible for return shipping costs unless the item is damaged or incorrect.
– Please ensure the item is securely packed to prevent further damage during transit.
4. Refunds
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed to your original payment method within 5-7 business days.
– Please note that original shipping charges are non-refundable unless the return is due to our error.
5. Non-Returnable Items
– For hygiene and safety reasons, opened e-liquids, coils, and other consumables cannot be returned unless faulty.
– Customized or special-order items are also non-returnable unless defective.
6. Exchanges
– We do not offer direct exchanges. If you need a different product or size, please return the unwanted item for a refund and place a new order.
7. Cancellations
– Orders can be canceled before they are shipped. Once shipped, they must follow the return process above.
8. Contact Us
If you have any questions or need assistance with a return, please contact us at:
Vapor Store Australia
Email: info@vaporstoreaustralia.com.
We appreciate your understanding and thank you for supporting Vapor Store Australia!