Shipping and Delivery Policy for Vapor Store Australia
At Vapor Store Australia, we are committed to delivering your orders promptly and securely. Please read our shipping and delivery policy below for important information regarding your purchases.
1. Shipping Destinations
We ship to addresses within Australia. At this time, we do not offer international shipping.
2. Shipping Methods and Transit Times
– We use trusted courier services to ensure safe and timely delivery.
– Standard shipping typically takes 3-7 business days from the date of dispatch.
– Express shipping options are available at checkout for faster delivery (usually 1-3 business days).
3. Order Processing
– Orders are processed within 24 hours upon receipt of payment.
– Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Costs
– Shipping fees are calculated based on the weight of your order and the delivery location.
– Free shipping may be offered promotions or for orders exceeding a certain amount—details will be provided during checkout.
5. Tracking Your Order
– Once your order is shipped, you will receive an email with a tracking number.
– You can monitor your shipment’s progress through the courier’s website.
6. Delivery Acceptance
– Please ensure someone is available at the delivery address to receive your package.
– If no one is available, the courier may leave it at the mailbox, a notice for pickup or attempt redelivery.
7. Damaged or Lost Items
– If your order arrives damaged or missing items, please contact us immediately at info@vaporstoreaustralia.com.au.
– We will work with the courier service to resolve the issue, including possible replacements or refunds.
8. Shipping Restrictions
– Certain products may be restricted in some areas; we reserve the right to cancel or modify orders that cannot be shipped due to legal or safety reasons.
9. Changes to Shipping Policy
– We reserve the right to update this shipping policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about our shipping and delivery procedures, please contact us at:
Vapor Store Australia
Email: info@vaporstoreaustralia.com
Thank you for choosing Vapor Store Australia! We appreciate your business and look forward to serving you.